Service Engineer / Support Engineer

Job details




Industrial Machinery and Automation



Do you enjoy the practical elements of engineering and have the desire to work on industry-leading, highly complex equipment?

Ready for your calling? This specialist equipment manufacturer is searching for a well-rounded Support Engineer / Service Engineer to become a Technical Specialist in their technology. (Equipment training provided).

Why This Company?

A global leader in the design, manufacture, and distribution of high-specification equipment used in the Semiconductor industry.

Recognised as an industry innovator they have continually challenged the boundaries of technology to provide solutions that meet the high demands of academia and industry and pride themselves on the detailed attention to their customers’ needs and dedication to the highest standards of performance and quality.

About The Role

Following your training, as a Technical Specialist / Service & Support Engineer, you will be based from my client’s office in Durham and be responsible for:

  • Operating as the equipment expert, providing remote and in-person service support and assistance to the international service engineering team on more complex issues.
  • Troubleshooting, identifying, and resolving equipment hardware issues.
  • Working on a range of equipment with a value from £200K to £2m.
  • Following an initial 6 months of training you will travel to customer sites to support with onsite equipment problems (an average of 30% international travel, usually 2 trips per quarter).
  • Writing, preparing and delivering service training material on newly released equipment to the field service engineering team so they are equipped to service, maintain, fault find, and calibrate equipment.
  • Delivering existing equipment training to new members of the field service team.
  • Ensuring parts are sent on time to the customer site for repairs.
  • Supporting the Field Service Engineers with new equipment installations when needed (2-3 per annum).
  • Handling support calls and emails relating to more challenging issues that the field service team is unable to resolve.
  • Escalating issues when necessary.
  • Initiating remote technical sessions.

About You

You must be willing to travel internationally 30% of the time and possess the following:

  • A minimum of 2-3 years experience servicing and maintaining complex multidisciplinary equipment.  Experience could include both manufacturing / production equipment or scientific instruments. For example, robotics, laser cutting machinery, x-ray equipment, electron microscopy, industrial printers, particle analysis, photonics, spectroscopy, CMM’s or affiliated.
  • A technical education in Engineering or Physics is beneficial, but not essential. As is experience working in the semiconductor industry.
  • A high tolerance to pressure and ability to influence others.
  • Desire to be an expert and take it upon yourself to learn.
  • A fantastic communicator who is comfortable speaking with international clients who are often highly educated (professors etc).

Interested in this role? Here’s what happens next…

Click the apply button to send us your CV. If we think you’re a great fit for this role, we’ll be in touch in the next couple of days.

Thank you for taking the time to read about this opportunity. We look forward to hearing from you,

Team Mase.

Job Ref: 147-9435

Service Engineer / Support Engineer

Keywords: Service Engineer, Maintenance Engineer, Multiskilled Engineer, Multi-skilled Engineer, Chargehand, Senior Engineer, Technical Support Engineer, Product Support, Product Specialist, Product Expert, Support Engineer, Remote Support, Support Specialist, Technical Specialist, Engineering, Mechanical Engineering, Electrical Engineering, Electronic Engineering, Mechatronic, Physics, Chemistry, Metrology, Robotics, Motion Control, Laser Technology, X-Ray Equipment, Electron Microscopy, Industrial Printers, CMM, Coordinate Measuring Machines, Analytical Instruments, Particle Analysis, Magnetics, Electrical Discharge, Photonics, Spectroscopy, Spectrometry

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