IT Support Engineer / Administrator – VMWare ERP

Job details




Electronics and Semiconductors

Location: Bradford, West Yorkshire


My client is a market leader with a multimillion pound turnover and sites across the globe. They have developed a strong brand identity and a solid reputation for delivering innovative, high quality and reliable solutions to the market.

In line with their growth plans they now wish to recruit an IT Administrator with a hands on approach to technical support.


As an IT Administrator you will report to the IT Manager (based off site) and be responsible for:

  • Operating in a standalone support role.
  • Providing IT support and assistance to office based staff and remote workers within the UK & Europe, including the use of remote access tools.
  • Completing user requests for added functionality and amendments to the ERP software. (Epicor Vantage)
  • Interacting with employees at all levels to resolve IT related issues within a timely manner.
  • Operating in a virtual server environment using software such as VMWare.
  • Setting up new Desktop/Laptop systems.
  • Administering remote Servers.
  • Creating new user accounts and mailboxes on Active Directory and Exchange Server 2010.
  • Fault finding, diagnosing and resolving both hardware and software issues.
  • Handling support enquiries through to resolution.
  • Managing local LAN issues.
  • Inducting new starters on the companies IT policies.
  • Managing and administrating the local file server and VEEAM backup system.
  • Ensuring all critical system updates are applied.
  • Taking a hands approach to upgrading all desktops to Windows 10 & Office 2016.
  • Playing an active role in the migration to a new ERP system.
  • Liaising with 3rd party support providers on PBX/Telecoms issues and major ERP issues.
  • Providing support on the SQL database system.
  • Travelling to other offices when needed (UK & Europe)


The successful candidate MUST have proven experience operating in a virtual environment and be comfortable using VMWare.

A degree within an IT discipline or MCSM / MCSA qualifications would be highly beneficial, as would experience with ERP migrations or supporting users of Epicor ERP or Crystal Reports.

It is essential all candidates still retain a hands on approach to IT support and possess past experience providing Active Directory and Exchange administration, along with supporting Windows based Desktop/Laptop users.

It is critical all applicants possess excellent communication skills with the ability to liaise confidentially at all levels of the business.

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