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Field Service Engineer – Medical / Lab Equipment (RP1144)

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Location: Covering the Northwest, South Yorkshire, East Midlands and West Midlands (Manchester, Liverpool, Cheshire, Staffordshire, Birmingham, Leicestershire, Nottinghamshire, Derbyshire, South Yorkshire)

£32K – £36K Basic + Car Allowance + Healthcare + Pension + Life Insurance + Dental + 27 Days Holiday (rising with service) + Public Holidays + Benefits

Fantastic training and induction program

COMPANY

My client is a global manufacturer of optical analysis equipment and has pushed the boundaries of technology enabling a high level of accuracy in a number of critical applications. Recognised as an industry leader with fantastic career development opportunities they have become the employer of choice within the sector.

If you are looking for a company that will provide you with unrivalled training along with an environment that ensures you remain engaged and technically challenged then this is the opportunity for you.

POSITION

This position will require the successful candidate to provide first class service and calibration support to my client’s customer base across the assigned territory.

The role will involve an average of 2-3 nights away from home per month.  This will be higher in the first 12 months whilst training.

Other duties will include:-

  • Calibrating, servicing and maintaining a range of high value complex surface analysis machinery and equipment.
  • Providing effective on site customer support including system installation and commissioning.
  • Providing site based and remote maintenance (preventative and reactive), fault finding and diagnostic support.
  • Providing post-sales support and training to customers on my client’s systems and their correct use.
  • Developing a high level of technical expertise within your assigned product category.
  • Submitting accurate and timely service reports.

PERSON

The ideal candidate will have gained a minimum of 1-2 years’ experience in a Service Engineering role working on complex machinery/equipment.

Any experience working with Microscopes, MRI Scanners, Imaging Systems, Cytology equipment, Optics, Lasers or any other complex equipment would be highly beneficial.

Candidates must have an excellent work ethic and the ability to operate autonomously.

A technical education including an Apprenticeship, City & Guilds, HNC/HND or Degree will be beneficial but not essential.

Other key skills include:

  • An enthusiastic and professional communicator.
  • Full UK driving Licence
  • Willingness to learn.
  • Well organised, self-motivated and approachable personality.

Keywords: Field Service Engineer, Service Engineering, Remote Support, Remote Service Engineer, Mobile Service Engineer, Fault Find, Fault Finding, Installation, Calibration, Servicing, Commissioning, Technical Support, Electron Microscopes, Microscopy, SEM, TEM, XRD, MRI Scanners, Video Imaging Systems, Cytology, Optics, Lasers, Medical Engineer, Medical Equipment Engineer

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Mase Consulting

Contact Us

Stonecross Place,
Stonecross Lane North,
Warrington,
WA3 2SH

Phone: 01942 725 479
Email: info@mase-consulting.com

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CV Template & Tips

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  • Use the format shown in the downloadable template below. This is a format we have found clients respond well to. It’s easy to navigate and gives all the key information required in a clear and concise manner. This format will work for the majority of professionals, however if you’re a creative or design related individual, we’d recommend a CV format that demonstrates your unique creative/design capabilities.
  • Do not write your CV as a story, it makes it very difficult to read and is extremely unengaging.  Don’t forget an employer reviews a CV for an average of 6 seconds before making a decision to review it any further.  
  • The template provided is adaptable; use your common sense when creating your CV. So for longer periods of employment you will want to include more information and for shorter periods of employment you may include less information.
  • The ‘Employment’ area of your CV is the most important for experienced candidates, as it’s often reviewed first by employers. It is therefore vital that all key details are listed, including your dates of employment, company name, job title, duties and achievements within the role.
  • Add a sentence or two about each employer including what products/services they offer. This will allow new employers to quickly understand the current and previous markets you have operated in.
  • We would advise avoiding the use of any internal jargon or acronyms when listing your duties and responsibilities. Make it relevant to a potential new employer.
  • If you are a sales professional, we would strongly advise including your financial targets and achievements, major project wins etc.
  • If you have a job title which isn’t meaningful to the outside world, we would suggest changing it to something slightly more relevant and meaningful to a potential new employer. For example: if your job title is Specials Quote Technician and you provide estimates for clients, we would suggest you change it to Estimator.
  • The 2 page CV rule is a myth.  Although it may be more applicable for fresh graduates with very little work experience, any experienced individuals should have a more detailed CV as this is your opportunity to sell yourself. From our experience a typical CV should be from 3-5 pages long.
  • Ensure your postal address, email address and contact details are up to date.
  • Ensure the finished CV is thoroughly checked for spelling mistakes and grammatical errors. The majority of clients will reject an application should there be continual mistakes.

Interview Preparation

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Interview prep is vital in order to be successful within the interview process and stand out against others.  Some of the core areas to consider include the following:

THE EMPLOYER

Fully researching the business you are meeting is vital, as the majority of clients will ask “what do you know about our organisation?”.  The internet can provide endless historical and present information on the organisation you are meeting, but simply glancing at a company website and reviewing the basics will no longer make you stand out within a competitive market. Areas to focus your research on include:

  • The products & solutions they offer
  • The markets they operate within
  • Their competitors
  • Their unique selling points (USP’s)
  • Business size (turnover, employee numbers etc.)
  • Major project wins and successes

Don’t be worried about trying to memorise all the company information; most employers don’t mind candidates coming armed with a note pad of facts and figures. It should be written in bullet point format and be for your reference only. Try to avoid pages of information and stick to a maximum of one side of A4. If anything, we find clients are more impressed that candidates have taken the time to make notes opposed to just glancing at their company website.

THE INTERVIEWERS

We would always recommend you review the profile and background of the interview panel on LinkedIn.com prior to your meeting. This can be extremely insightful and allow you to understand more about the businesses/markets they have worked within and their personal interests. This will help you develop a rapport with the interviewers on the day.

YOU

No matter what level of role you are interviewing for you will find a large percentage of the interview will focus around you, your skills and past experience.  So although it seems an obvious area to prepare on, it’s one which candidates overlook the most.  

KNOW YOUR CV

Knowing your CV is vital, as clients will be keen to learn more about what interested you about a certain role, what you didn’t enjoy about the position, reasons for leaving companies, salary package, duties, achievements etc. It is important you’re able to give a good account of your skills and focus on drawing synergy between your past experience and the position on offer. Most clients are looking for related examples and will therefore ask scenario based questions allowing you to draw on your own experiences to answer.

JOB SPEC

Reviewing the job description in detail prior to your interview is critical. It will allow you to not only understand more about the employers requirements but allow you to tailor your pitch in the interview.  Naturally it makes more sense spending time talking about the areas of your experience that have the most relevance to the position on offer.

PREPARE QUESTIONS

Treat any interview as a two way conversation, to not only allow the employer to assess your skills but for you to assess if the business and opportunity is right for you. It is essential you are armed with intelligent questions that will make the interviewers sit back and think about before answering. For example:

  • Where do they see the biggest opportunities in the market for them to capitalise on?
  • What are the biggest threats in the market?

Questions such as the above can be extremely insightful and allow you to gain market intelligence and establish if the future of the role, their market and the business is stable.

INTERVIEW TIPS

  • Arrive in good time and ensure you are well presented
  • Listen to the questions carefully and ensure your answer is relevant
  • Don’t go off tangent
  • Lose or translate the internal jargon/acronyms of your current and previous roles to make it relevant for the prospected new employer
  • Most importantly be yourself and let your personality shine