Internal Technical Support Engineer – HVACR

Job details



– £45000



Built Environment

Key Benefits

8% Bonus + 4x Life Assurance



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Not the role for you?

Do you have a strong technical understanding of HVACR products and their applications?

This world leading industrial group are looking for a Internal Technical Engineer to assist their customers and partners with their technical enquiries.

Why This Company?

A global leader, they have extensive experience delivering innovative, diverse and energy efficient solutions across the globe.

Due to further growth, they are looking to add an experienced professional from the HVACR sector to join their technical division and provide technical support to their customers and partners across Europe.

With thorough training, a supportive team, and no plans to slow-down, there will be career opportunities available for an ambitious and driven individual who is looking to expand on their industry knowledge.

Rewards & Benefits

  • £40K – £45K basic salary
  • 8% Annual Bonus
  • Private Healthcare
  • 4x Life Assurance
  • Hybrid Working – 2-days WFH & 3-days office
  • Training and development opportunities

About The Role

As a Internal Technical Engineer, you will initially operate from my client’s West London office before moving to a 2-day home / 3-days office arrangement, once fully operational.

After the completion of your induction, you will be responsible for:

  • Developing an extensive understanding of my client’s product range and services.
  • Supporting customers and partners who have purchased equipment with their technical queries and specifications ahead of installation.
  • Promoting new products and highlighting key features.
  • Creating presentations to illustrate key features to customers and partners.
  • Conducting Market research and attending relevant seminars to review new products, markets, and competitor information.
  • Assisting in the development and improvement of sales support documentation.
  • Building trusted relationships with customers and partners.
  • Maintaining an accurate and up-to-date CRM.

About You

To be successful you have an engineering background within the HVACR industry (minimum 3 years) and will have already, or are looking to, transition into an office-based technical expert.  

You could be a hands-on engineer, product engineer, design engineer or working in a similar role such as pre-sales or after-sales position,

Fluent written and verbal communication skills are a must, whilst another European language(s) would be beneficial, to communicate between different departments and providing technical advice to customers. 

Other key skills include:

  • Great communication skills
  • Great prioritisation and problem-solving skills.
  • Competent use of Microsoft Office, Outlook & CRM.
  • Experienced working as part of a team & on own initiative.
  • The ability to build & maintain trusting relationships.

Interested in this role? Here’s what happens next…

Click the apply button to send us your CV. If we think you’re a great fit for this role, we’ll be in touch in the next couple of days.

Thank you for taking the time out to read about this opportunity. We look forward to hearing from you,

Team Mase.

Job Ref: 141-7765

Internal Technical Engineer – HVACR

Location: West London

Keywords: Technical Support, Support Engineer, Product Specialist, Service Engineer, Field Support, Application Engineer, System Consultant, Troubleshooting, Product Manager, Quality Control, Technical Sales, Customer Service, Operations, Systems Analysis, Installation Advisor, Product Tester, Equipment Specialist, Maintenance Coordinator, Project Management, Service Technician, HVAC, Heating, Ventilation, Air Conditioning, Refrigeration, Energy Efficiency, Product Engineering, Equipment Installation, Technical Specifications, Industrial HVACR, Mechanical Engineering, VRF Systems, Air to Water Systems, Electronic Systems, Electrical HVAC, Post-Sales Support

Interested in this role? Here's what happens next...

Click the apply button to send us your CV. If we think you’re a great fit for this role, we’ll be in touch in the next couple of days.

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