Internal Technical Support Engineer – Chillers

Job details



– £55000



Built Environment

Key Benefits

8% Bonus & Hybrid Working



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Not the role for you?

Do you have a strong technical understanding of HVACR products and their applications?

This world-leading industrial group is looking for a Internal Technical Engineer to assist in the introduction of a new product range to their EU Distributors

Why This Company?

A global leader, they have extensive experience delivering innovative, diverse and energy-efficient solutions across the globe.

Due to further growth, they are looking to add an experienced professional from the HVACR sector to join their technical division and provide technical support to both their internal sales department and their customers and partners across Europe.

With thorough training, a supportive team, and no plans to slow down, there will be career opportunities available for an ambitious and driven individual who is looking to expand their industry knowledge.

Rewards & Benefits

  • £50K – £55K basic salary
  • 8% Annual Bonus
  • Private Healthcare
  • 4x Life Assurance
  • Hybrid Working – 2-day WFH & 3-day office
  • Training and development opportunities

About The Role

As a Internal Technical Engineer, you will initially operate from my client’s West London office before moving to a 2-day home / 3-days office arrangement, once fully operational.

After the completion of your induction, you will be responsible for:

  • Developing an extensive understanding of my client’s product range and services.
  • Supporting the internal sales team with technical queries and specifications.
  • Providing technical support to European HVAC distributors/agents/customers, pre and post-sale.
  • Handling and responding to enquiries promptly.
  • Visiting customer’s offices when needed to troubleshoot and handle any issues that have arisen (EU Travel which will usually be around once a month for 1-2days)
  • Promoting new products and highlighting key features.
  • Creating presentations to illustrate key features to customers and partners.
  • Conducting Market research and attending relevant seminars to review new products, markets, and competitor information.
  • Assisting in the development and improvement of sales support documentation.
  • Building trusted relationships with customers and partners.
  • Register and maintain the national subsidy scheme, quality certification and any other requirements.

About You

As a technical role, it is essential that you possess a minimum of 5 years of hands-on engineering experience from within the air conditioning or refrigeration market, either from a manufacturer or distributor.

To be successful, you will either be;

  • A hands-on engineer looking to transition into an office-based technical support role.


  • Already in an office-type position with the prior hands experience required and looking for a new challenge.

You will require an extensive understanding of the refrigeration cycle and un understanding of EU regulations related to HVAC. If this experience was from another EU country other than the UK, this would be advantageous, as would the ability to speak another language(s).

To fit this profile, you will be an ambitious individual with great communication skills and the ability to retain and relay technical information. Due to the nature of the role, it also essential you have strong attention to detail and a methodical approach to your work.

An Engineering qualification is beneficial, but not essential. Other key skills include:

  • Great prioritisation and problem-solving skills.
  • Competent use of Microsoft Office, Outlook & CRM.
  • Experienced working as part of a team & using your own initiative.
  • The ability to build & maintain trusting relationships.

Our client does not provide sponsorship.

Interested in this role? Here’s what happens next…

Click the apply button to send us your CV. If we think you’re a great fit for this role, we’ll be in touch in the next couple of days.

Thank you for taking the time to read about this opportunity. We look forward to hearing from you,

Team Mase.

Job Ref: 144-2021

Internal Technical Support Engineer – Chiller

Location: West London

Keywords: HEVAC, HPA, Mechanical, Electrical, Air to Water Pumps, Heat Pump, Heat Pumps, Chillers, Chiller, Boiler, Water, Water Systems, HVAC, Heating, Refrigeration, Mechanical, HVACR, Ventilation, Air Conditioning, AC, AirCon, Air Con

Interested in this role? Here's what happens next...

Click the apply button to send us your CV. If we think you’re a great fit for this role, we’ll be in touch in the next couple of days.

Got questions? For more information contact

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